The TGM 1-Year Care & Warranty Package is an extended service designed to give you complete peace of mind when wearing your TGM timepiece.

This package ensures priority support, component warranty, and replacement assistance in case of manufacturing defects—so you can focus on enjoying your watch, not worrying about unexpected issues.

➕ Additional Benefit: Free Customization (Included)

24/7 Priority Customer Support
Direct support via email & WhatsApp, anytime you need.
1-to-1 Replacement Within 1 Year
One-to-one replacement for verified manufacturing or technical defects.
Free Customization Services
Complimentary customization during the coverage period, including:
• Dial customization or replacement
• Hands customization or replacement
• Watch box customization or replacement
• Strap or bracelet customization or replacement
1-Year Component Warranty – No Extra Cost
Covers movement and essential components, including parts and labor.

🔧 How to Request Customization Service (Step-by-Step Process)

To use the customization service included in your TGM 1-Year Care & Warranty Package, please follow the steps below:

Step 1: Contact TGM Support

Reach out to our support team via one of the following channels:

Email: info@tgmwatch.com
WhatsApp: +1 404-390-0215

Step 2: Email / Message Subject

Please use the following subject line:
Order Number – 1-Year Care & Warranty Package

(Example: #TGM10234 – 1-Year Care & Warranty Package)

Step 3: Provide Your Request Details

In the message body, clearly include:

Your order number
The specific customization request (dial change, hands change, or both)
Any reference images (if applicable)

Our team will review your request and confirm:

Technical compatibility
Available customization options
Estimated handling time

Step 4: Confirmation & Execution

Once confirmed, TGM will guide you through the next steps and process the customization under your active service package.

⏱️ Validity & Conditions

Valid for 12 months from the date the watch is delivered
Each package applies to one (1) TGM watch only
This service package is non-refundable once activated

❗ Important Notes

This is a service product, not a physical item
No shipping is required
The package must be purchased together with a TGM watch or within 24 hours after the watch order

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TGM Year Care & Warranty Package